Privacy Policy

Last updated: January 2026

Supabets operates supabets-casino.co.za and takes your privacy seriously. This policy explains what personal information we collect, why we collect it, and how we use it. Please read it carefully before using our site.

Who We Are

Supabets is operated in accordance with the National Gambling Act 7 of 2004 and is subject to oversight by the National Gambling Board (NGB) of South Africa. Our registered address and licensing details are available on request. If you have any questions about this policy, you can contact us directly at [email protected].

What Information We Collect

When you register an account or use our services, we collect personal information that includes:

Your full name, date of birth, and South African ID number
Contact details such as your email address and mobile number
Physical address and proof of residence
Payment details, including bank account information used for deposits and withdrawals in South African Rand (ZAR)
Device information, IP address, and browsing activity on our site

We also collect information when you contact our support team, respond to surveys, or participate in promotions. Some of this is collected automatically through cookies and similar tracking tools. See our Cookie Policy for more on that.

Why We Collect Your Information

We need your personal information to run our service properly and to meet our legal obligations. Specifically, we use it to:

Verify your identity and confirm you are 18 years or older, as required by South African gambling law
Process your deposits and withdrawals in ZAR
Comply with the Financial Intelligence Centre Act (FICA) and anti-money laundering requirements
Detect and prevent fraud or suspicious account activity
Send you important account updates and, where you've opted in, promotional offers
Provide responsible gambling support and monitor for signs of problem gambling

Sharing Your Information

We don't sell your personal information to third parties. Full stop. But we do share it in certain situations:

With payment processors and banking partners to handle your transactions
With the National Gambling Board or other regulatory authorities when legally required
With fraud prevention and identity verification services
With our technology and platform providers who help us run the site, under strict data protection agreements

If we are ever required to share your information by a court order or law enforcement request, we will comply with applicable South African law.

How We Protect Your Data

We use industry-standard security measures including SSL encryption, secure servers, and access controls to keep your data safe. No system is completely foolproof, but we take every reasonable step to protect your information from unauthorised access, loss, or misuse.

How Long We Keep Your Data

We keep your personal information for as long as your account is active and for a minimum of five years after account closure, as required by South African financial and gambling regulations. After that period, data is securely deleted or anonymised.

Your Rights

Under the Protection of Personal Information Act (POPIA), you have rights over your personal data. You can:

Request access to the personal information we hold about you
Ask us to correct inaccurate information
Object to certain types of processing
Request deletion of your data, subject to our legal retention obligations

To exercise any of these rights, contact us at [email protected]. We'll respond within a reasonable time frame.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll update the date at the top of this page and, where the changes are significant, notify you by email or on-site message.

Responsible Gambling

Supabets is committed to responsible gambling. If you feel your gambling is becoming a problem, please contact the National Responsible Gambling Programme (NRGP) on 0800 006 008. This service is free and available 24/7. You must be 18 or older to use this site.